Money Back Guarantee is the policy of refunds, which is applicable to ProPapers.net
The policy can be divided into 2 sections:
In both cases if you live on the territory of the European Union and paid VAT in the process of payment transaction, you do not receive it back with a refund. You get back only the money or a percent of the price stated in the Prices section of the website. VAT is non-refundable.
You can qualify for a 100% refund if:
You can get 90% refund if:
You will be eligible for a 70% refund if:
You will be able to get back 50% of your money if:
In case we fail to provide the paper on time - we recalculate the new price of the case according to the deadline within which we delivered the paper. For example, if you ordered a paper with a 6 hour deadline, and we provided the paper in 9 hours, the difference between the payments will be refunded (does not apply to revisions).
Please note that you have 7 days to approve the paper. Time for approval is calculated automatically from the moment the last version was uploaded to your personal order page and deadline passed. After the time has passed, the paper (or the part of the paper) is approved automatically.
If you are not satisfied with the overall quality of the paper you have received, you may request for a Free Revision to be made or another writer to be assigned. You can also set this order on Dispute status by contacting our Customer Support Representatives with the message "I would like to set this order on Dispute Status" and providing a detailed explanation on your personal account page.
There are several important points you need to consider when setting the order on dispute:
For all orders that are placed on Dispute status, you have a 14 days period to resolve the situation with the Dispute Manager. If you fail to provide required information or feedback within time provided, dispute will be closed automatically.
When asking for full refund, you don't have the right to use the paper and all the additional materials we provided you with in the course of work. All these materials become the property of our company, and we reserve the right to publish the paper online for commercial purposes. We do not keep any kind of essay databases and 'publish on-line' means that if the paper is googled or checked with any kind of anti-plagiarism software, it will link back to our website. It may also be published as content or as a sample essay. This is done to protect our writer's work in those cases when a Customer claims a refund for the paper that has already been completed.
We don't guarantee any particular grade and you cannot ask for refund in case you were poorly assessed.